Business Telephone Systems

Phone Manager

The Phone Manager application offers control of the telephone terminal from the users' PC. Phone Manager is available in three versions; Phone Manager Lite, Phone Manager Pro and Phone Manager PC Softphone (VoIP mode).

For Phone Manager Lite and Phone Manager Pro, this is similar to the PC-based IP Soft-phone except that the conversation actually takes place via a standard telephone terminal rather than the PC's soundcard. The Phone Manager PC Softphone adds PC-based telephony via a sound card or USB headset/handset to the product.

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What's New With This Release

With IP Office R4.0, Phone Manager has a new look and feel similar to IP Office SoftConsole and other Avaya software applications. Common icons have been enhanced for easier usability. Advice of Charge information is available (ISDN provider-dependent).

Business Benefits

FEATURES

TECHNICAL

The Phone Manager application offers control of the telephone from the user’s PC. Phone Manager is available in three versions: Phone Manager Lite, Phone Manager Pro and Phone Manager PC Softphone (VoIP mode).

Phone Manager Lite is a free application that allows all employees to access the features and facilities only previously available to those working in call centers, or those companies deploying expensive, proprietary feature phones on every desktop. Phone Manager Lite can be used in conjunction with an analog telephone, a digital terminal or an IP hardphone, along with a networked PC on the desk—to provide Caller ID and advanced telephony functions. Phone Manager Lite also integrates with Microsoft Live Communications Server (LCS) to provide Presence information and Instant Messaging.

USER GUIDE

This guide describes how to make and receive calls using the IP Office Phone Manager application.

Document Number 15-600988
Issue 16c
Comcode N/A
Publication Date October 2007